Privacy policy

Review notice: This policy was retained from the former Meter Corp website and requires legal and owner review before launch.

1. Introduction

We at Meter Corp Ltd. are committed to safeguarding the privacy of customers, employees, contractors and partners. This policy applies to personal information held by us as data controllers.

2. Information we collect

We will only collect your information in line with relevant regulations and law. We may collect it from a range of sources. Some of it will come directly from you, for example when you provide ID during the recruitment process. It can also come from industry sources or from publicly available sources. The type of information we collect will differ depending on whether you are an end user of our assets, a contractor or partner, or one of our employees. We will always aim to collect only the minimum information necessary to perform our duties and only for as long as required.

The information we collect may include:

• Personal details, such as name, date and place of birth.
• Contact details, such as address, email address, landline and mobile numbers.
• Information concerning your identity, such as photo ID, passport information, National Insurance number and nationality.
• User login information.
• Other information you give us by filling in forms or communicating with us face-to-face, by phone, email, online or otherwise.
• Information regarding beneficiaries for pension and life assurance policies.
• Information about family members or other third parties who might be covered by employee benefits.
• Details about criminal convictions, offences or alleged offences.
• Information about a change of energy supplier.
• Meter data, including electricity and gas meter serial number, MPAN and MPRN.
• Geographic information, such as the location of a meter that we own and you use.
• Records of correspondence and other communications between us, including email.
• Information needed to support our regulatory obligations, such as information about industry flows.

3. How we use the collected information

We will only use your information where we have your consent or another lawful reason for using it. These reasons include where we:

• Need to pursue our legitimate interests.
• Need to process the information to carry out an agreement we have with you.
• Need to process the information to comply with a legal obligation.
• Need to establish, exercise or defend our legal rights.
• Need to deliver on our commitments to you.

The reasons we use your information include to:

• Deliver our services and carry out your instructions.
• Carry out checks in relation to your creditworthiness.
• Ensure security and business continuity.
• Manage risk.
• Protect our legal rights and comply with our legal obligations.
• Correspond with solicitors and other third-party intermediaries.

4. Who we share information with and under which circumstances

We may share your information with others where lawful to do so, including where we or they have a public or legal duty, where it is needed for regulatory reporting, litigation or asserting or defending legal rights and interests, where there is a legitimate business reason, or where you have given permission.

We may share your information for these purposes with law enforcement, government, courts, dispute resolution bodies, regulators, auditors, parties appointed or requested by regulators to investigate or audit our activities, and anybody you instruct us to share it with.

5. How long we keep your information

We keep your information in line with our data retention policy. For example, we will normally keep your data for seven years from the end of our relationship with you. This enables us to comply with legal and regulatory requirements or use it where needed for legitimate purposes. We may retain your information for longer where necessary to comply with regulatory or legal requirements. If we do not need to retain information for this period, we may destroy, delete or anonymise it more promptly.

6. Transferring your information overseas

Your information may be transferred to and stored in locations outside the European Economic Area (EEA), including countries that may not have the same level of protection for personal information. When we do this, we will ensure it has an appropriate level of protection and that the transfer is lawful. Even in these cases, we will only share your information with people who have the right to see it.

7. Your rights

You have a number of rights in relation to the information that we hold about you. These rights include:

• The right to access information we hold about you and obtain information about how we process it.
• In some circumstances, the right to withdraw your consent to our processing at any time. We may continue to process your information if we have another legitimate reason to do so.
• The right to request that we rectify your information if it is inaccurate or incomplete.
• In some circumstances, the right to request that we erase your information. We may continue to retain it if we are entitled or required to do so.
• The right to object to, and request that we restrict, our processing in some circumstances. There may be situations where we are entitled to continue processing your information or refuse that request.

You can exercise your rights by contacting us at the address below. You also have a right to complain to the UK Information Commissioner’s Office by visiting ico.org.uk.

8. Steps we take to keep information private

We use a range of measures to keep your information safe and secure, which may include encryption and other forms of security. We require our staff and any third parties who carry out work on our behalf to comply with appropriate standards, including obligations to protect information and apply appropriate measures to its use and transfer.

We will continue to work to ensure that your information stays private even after your relationship with us ends.

For queries relating to this privacy policy, contact Meter Corp Ltd., Communication House, Victoria Avenue, Camberley, Surrey, GU15 3HX.